Delivery and Return Policy

Delivery Policy

Orders above 20 KD are eligible for free delivery for all areas within the city limits.

Shipping fee of 2 KD is chargeable for Orders below 20 KD for all areas within the city limits..

Areas of Doha, Ali Sabah Salim, Bneidar, Khairan, Nuwaiseeb, Sabah Ahmad, Wafra, Kabd, Mina Abdullah, Mina Zour, Abdaly, Amghara, Umm Qasr have a flat rate of KD 6 for all orders of small equipment. For heavy equipments that require a big vehicle for delivery, these areas have a flat rate of KD 30.

Delivery with in Kuwait may take between 2-3 days for small equipment and 3-7 days for heavy equipment. Orders that require customization may take up to or more than 10 days. Please contact +965 66 786 789 for the delivery related queries.

We gladly accepts orders from all around the GCC, Egypt, Jordan, Lebanon and rest of the world. Shipping rates and fees may vary according to your delivery address.

Your packages may be subject to customs fees and import duties of the country to which you have your order shipped. These charges are always paid by the recipient/buyer.

Return Policy

We do our best to ensure all of our customers enjoy a happy shopping experience with Pro Sports, however, occasionally you may need to return an item. If so this should be done within 14 days of purchase. Please read our return and refund policy for more information.

*Exchanges are done for free up to 1 exchange. A delivery fee of KD 2 will be charged for the second exchange onwards.

*Pick up of a Returned product is chargeable for KD 2, if the total invoice after the return is less than KD 20. This amount will be deducted from your refund value.

Where to start

Items purchased online may be returned for a refund up to 48 hours following the date of delivery. Please call to obtain more information on +965 66 786 789.

Condition of Return Merchandise

Returned merchandise must be sent back in original and unused condition. If merchandise is not in re-sellable and unused condition, we will not issue a refund. All items must be free of any dirt or damage.

Packaging your Returns

Make sure to properly package the merchandise you are returning. Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in denial of return. Please re-use the original materials to properly package your merchandise and to help reduce waste.

Return, Exchange and Refund Policy for Cardio, Gym Racks and Strength Equipment

We at Pro Sports strive to provide the highest quality gym equipment and ensure customer satisfaction. To facilitate a smooth and fair return process, we have established the following return policy specifically for big gym equipment, such as cardio or strength equipment:

  1. Inspection upon Delivery: We strongly encourage customers to thoroughly inspect the equipment upon delivery, ensuring that all components are included and in good condition. If any damage or missing parts are identified, please notify our delivery team immediately.

  2. Decision during Assembly: Once the equipment is opened and assembled in front of the customer, they must make a decision regarding its retention. It is crucial to evaluate the equipment's functionality, appearance, and suitability for your fitness needs at that moment itself.

  3. Limited Return Window: Due to the nature of big gym equipment and the challenges associated with disassembly and transportation, our return window for such items is limited. Once our delivery team leaves your premises, and the equipment has been used, the decision to return it is no longer possible.

  4. Technical Support and Warranty: We understand that unforeseen issues may arise with the equipment after assembly. In such cases, our technical support team is available to assist you in resolving any performance-related concerns or warranty claims.

  5. Return Eligibility: In the event of a manufacturing defect or damage that was not apparent during assembly, we will honor our warranty and arrange for a replacement or repair, subject to the terms and conditions outlined in our warranty policy.

  6. Pre-Purchase Consultation: To ensure that you make an informed decision before purchasing big gym equipment, we encourage you to take advantage of our pre-purchase consultation services. Our knowledgeable staff will be happy to address any questions or concerns you may have about the equipment, its features, or its suitability for your fitness goals.

We strive to provide accurate product descriptions and detailed specifications for our gym equipment to assist you in making an informed choice. By adhering to the aforementioned return policy, we aim to create a fair and transparent process for both parties involved.

Product Descriptions

Pro Sports attempts to be as accurate as possible. However, Pro Sports does not warrant that product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by Pro Sports itself is not as described, your sole remedy is to return it in unused condition.

Product Availability and Price

  • Products, pricing, promotions, exclusions and availability may vary between in-store and on-line, and they are each subject to change without notice.
  • In the event of a pricing error, we reserve the right to cancel any orders relating to such pricing error(s).